Customer Experience Management

In today’s competitive landscape, exceptional customer experiences are key to success. This 4-week micro-credential equips you with the skills to design and implement strategies that put customers at the heart of your business.

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Gain AI skills for customer service
Earn a Global Skills Certificate
Learn from professionals in class and on company visits
Study in London or Bournemouth

About This Micro-Credential

You'll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and effective communication. You'll learn practical techniques from industry experts in customer service and hospitality.

Beyond lectures, you'll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.

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18+

Age Limit

4 Weeks

Duration

Frequent Start Dates

Throughout the year

B1

Language levels

Who is it for?

Aspiring hospitality professionals

Current front-line employees seeking to improve skills

Future managers looking to advance their careers

Career changers interested in customer experience in hospitality

Individuals wanting to refine their customer service skill

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Course Syllabus

• Introduction to Customer Experience Management
• Communication Skills for Customer Service
• Intercultural Competence in Customer Service
• Customer Mediation
• Maintaining Brand Integrity and Quality
• Digital Customer Service
• Collaboration and Team Synergy
• Time Optimisation and Scheduling in Hospitality
• Technology, Automation and AI in Customer Service
• Developing a Customer-Centric Mindset

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Why Study at Bayswater?

Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work. Our programmes blend academics with real-world experience and soft skills, to empower students to create the life they want to live.

Global Stories

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Questions?
Get a free quote!

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