Customer Experience Management (CX)
Learn how to design outstanding customer journeys and drive brand loyalty with practical tools covering customer psychology, digital innovation, data insights, and AI technologies.
📍 London and Bournemouth
Gain AI skills for CX
Earn a Global Skills Certificate
Learn from industry professionals
Study in London and Bournemouth
About this micro-credential
Develop in-demand skills to deliver exceptional experiences—and help businesses grow. Customer Experience (CX) is fast growing and highly regarded skillset.
Offered in London and Bournemouth, you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.
18+
Age Limit4 weeks / 60 hours
DurationB1+
English Level RequiredFrequent start dates
Throughout the yearKey facts:
✔️ Company visit and industry guest speaker
✔️ Vlog, group project and final presentation
✔️ Comprised of lectures, a group project and expert-led sessions
✔️ 4 weeks / 60 hours
Who is it for?
✔️ Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles
✔️ Entrepreneurs and career changers building customer-first businesses
✔️ Front-line employees and early-career professionals who want to move into customer strategy and experience leadership
✔️ Students who want to explore customer experience management before advancing to degree-level study
Modules
✔️ Introduction to CX Management
✔️ Customer Psychology and Behaviour in Experience Design
✔️ Data-Driven Customer Insights & Market Research
✔️ Designing and Managing the Customer Journey
✔️ Service Excellence and Five-Star Delivery
✔️ Measuring and Managing CX Performance
✔️ Technology, Automation and the Future of CX
✔️ Managing Customer Complaints and Crisis Response
✔️ Building a Customer-Centric Culture
✔️Inclusive CX Innovation Lab
Earn US College Credit in London
Students studying in London can gain a recognised academic advantage with our Certificates through our partnership with Fairleigh Dickinson University. For an additional fee, students can earn 3 US college credits by completing extra academic tasks, such as essays and individual research, providing a verified pathway to transfer credits to a home institution or towards a university degree.
*Currently available for our professional courses in London only.
Why Study at Bayswater?
Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work.
Our programmes blend real-world experience, strategic thinking, and essential soft skills to help students stand out in today’s competitive job market.
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