About This Course

Develop in-demand skills to understand customer experience and how it supports business growth. Customer Experience (CX) is a fast-growing and widely recognised area of study.

Offered in Toronto and Calgary, this course provides an introduction to basic concepts related to customer experience within a Canadian context, while supporting English language development.

Through guided instruction and classroom activities, students will become familiar with commonly used terminology and ideas in customer experience. The course also encourages the development of communication and collaboration skills through discussions, group activities, and guided projects.

Students will have opportunities to interact with classmates from diverse cultural backgrounds and to practise English language skills in an academic setting. This course is intended for general interest and educational enrichment and does not lead to professional certification or employment outcomes.